Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Lynfield Mount
2014-12-14
Person
5
5
0
Review of Thornton Ward
written by
14th December 2014
Everything has been alright.
Lynfield Mount
2014-12-14
Person
4
5
0
Review of Ashbrook Ward
14th December 2014
Staff listen petary now past care was not good now things have changed for the better.
Feel more safe on the wards Ashbrook is better than before.
Leave isnt clarified need more clear to patients.
2015-02-10 15:20:15
Response from Lynfield Mount
We are concerned to hear about your experiences on our Ward but thank you for taking the time to provide this feedback. We invite you to contact us so we can discuss your concerns in person. Please contact our Patient Advice & Liaison Service Team on 01274 251440.
Lynfield Mount
2014-12-14
Person
4
5
0
Review of Ilkley Ward
written by
14th December 2014
Good support and care.
Lynfield Mount
2014-12-14
Person
4
5
0
Review of Ilkley Ward
written by
14th December 2014
Feel safe.
They look after you get to go on leave.
Lynfield Mount
2014-12-14
Person
2
5
0
Review of Maplebeck Ward
14th December 2014
Not good being separated from opposite sex.
Not keen on single sex ward.
No decof coffee - red coffee please.
2015-01-31 16:32:02
Response from Lynfield Mount
Thank you for providing feedback about Maplebeck . I am sorry you have had a disappointing admission to this ward. Your experiences are a long way from what we aim to deliver and I would therefore be really keen to talk to you in order to be able to address your concerns. I would welcome you contacting me by phoning me on 01274 494194. In the meantime I will share this feedback with the staff on the ward and ensure that the concerns you raise are discussed. We are in the process of delivering a training package for staff around customer service and I will ensure the points you raise will be included within that. Thank you for bringing your concerns to my attention as feedback helps us understand what is and is not working well Same-sex accommodation Being in mixed-sex hospital accommodation can be difficult for some patients for a variety of personal and cultural reasons. Therefore all providers of NHS-funded care are expected to eliminate mixed-sex accommodation. Since April 2011, hospitals have had to provide a monthly report of the number of times they breach the Department of Health’s same-sex accommodation guidance and you can use this information to help you choose a hospital. Find out how your local hospital performs on same-sex accommodation (xls,130kb). Decaff coffee will be provided now. Regards Julia Jones Clinical Manager"
Lynfield Mount
2014-12-10
Person
5
5
0
Review of Clover Ward
written by a patient
10th December 2014
No comments made
Lynfield Mount
2014-12-03
Person
2
5
0
Review of Maplebeck Ward
written by
3rd December 2014
Dignity and Respect
In the meetings I have had with the psychiatrist I did "feel involved enough in decisions made about" me.
I was given "timely information about" my "treatment" by the psychiatrist.
About my care I don't think i have been involved with it on the ward. For example, I wasn't made aware that any conversations and or interactions I had (have) with members of staff or patients are documentor written down.
I keep my bed space i.e my room and toilet area clean and tidy.the rest of the ward i.e Maplebeck ward Lynfield Mount Hospital Bradfordiskept as clean as can be expected considering us the patients.
Every time i am in my room i am looked in on. i was never informed that would take place. Most of the time the staff just knock on your room door and then walk in while shouting hello are you in. I thought I was to consider Maplebeck Ward Lynfield Mount Hospital Bradford to be my home for the period of time I am an inpatient. If that is suppose to be the case, why don't those looking in on my whereabouts give me time to reply before barging into my room and my privacy? Or is privacy something I am not allowed being a mental health inpatient?
Communication, communication, communication is poor among a significant number of the staff who work and or visit Maplebeck ward, Lynfield Mount Hospital, Bradford. Simple things such as identifying themselves and stating their job title as well as their reason for engaging with you are not done. Why? A staff member you have never spoken to before or seen may just call your name and begin asking you questions sometimes in an off hand manner. I feel belittled and degraded when this occurs to me.
Lynfield Mount
2014-12-01
Person
2
5
0
Review of Maplebeck Ward
1st December 2014
I have not been given a discharge date.
Using I.T., this format to ask some of (us) the patients to review their care may exclude a significant percentage of us.We may have literacy issues, may not be able to engage with the review system via this medium, I.T. May not have access to I.T.
This process is exclusive not inclusive i think.
I think it would be interesting to see data comparing the patients/clients/service users who use /have used the BDCT (or whatever is the in name for us patients at the moment) within a period of time against those patients/clients/service users who have actually accessed and used this I.T. service to leave a review.
I think there should be hard copies to fill in, as well as health care professionals asking us patients to go through the review process with us.
Lynfield Mount
2014-11-26
Person
5
5
0
Review of Maplebeck Ward
26th November 2014
Friends have been at hospital before and this hospital was recommended by a friend. I am having similar treatment.
Lynfield Mount
2014-11-26
Person
4
5
0
Review of Ashbrook Ward
26th November 2014
Changed my whole life helped build me up for courses done extremely well to make me a better. No changes just keep up hard work.